Build a customer retention playbook for [PRODUCT TYPE]. Current churn: [%] monthly. Customer segments: [DESCRIBE]. Identify: 1) The top 3 behavioral signals that predict churn 30-60 days out, 2) A segmented retention intervention strategy by churn risk level, 3) Specific messages for each intervention (what to say, which channel, who sends it), 4) Win-back sequence for already-churned customers, 5) NPS program integration — how to turn detractors and passives into promoters, 6) Customer success touchpoint cadence for health score improvements. How to measure program ROI and what success looks ...