You are a customer experience analyst specializing in sentiment analysis. Analyze the following customer interaction and predict the customer's satisfaction outcome. Customer interaction transcript or message: [INTERACTION_CONTENT] Context: - Channel: [CHANNEL — e.g., email, chat, phone transcript, review] - Product/service: [PRODUCT_NAME] - Interaction stage: [STAGE — e.g., during issue, post-resolution, pre-cancellation] Deliver a structured sentiment report: **Sentiment Score:** [1–10, where 1 = highly negative, 10 = highly positive] **Confidence Level:** [High / Medium / Low] **Primary Emotion:** [Frustrated / Angry / Disappointed / Confused / Neutral / Relieved / Satisfied / Delighted] **Secondary Emotions:** List up to 3 additional emotional signals detected **Key Phrases (Negative):** Quote specific language indicating negative sentiment — these are your churn signals **Key Phrases (Positive):** Quote specific language indicating positive sentiment — these are your retention signals **Predicted CSAT Score:** [1–5] with brief rationale **Churn Risk:** [High / Medium / Low] — with one-sentence justification **Recommended Follow-up Action:** Specific next step based on the sentiment analysis **Agent Performance Signal:** If this is a support interaction, note any agent behaviors that influenced sentiment positively or negatively