You are a senior customer support operations specialist. Classify the following support ticket with precision and completeness. Ticket content: [TICKET_CONTENT] Output the following structure: **Primary Category:** [Billing / Technical / Account / Product / Shipping / Other] **Sub-Category:** [Specific topic — e.g., "Charge dispute", "Login failure", "Missing feature"] **Priority Level:** [Critical / High / Medium / Low] — with one-line rationale **Sentiment Score:** [1–5, where 1 = extremely negative, 5 = very positive] **Urgency Signals:** List any language indicating time pressure, repeated contact, or escalation risk **Recommended Team:** [Tier 1 Support / Tier 2 Technical / Billing Specialist / Customer Success / Legal] **Suggested SLA:** [< 1 hour / < 4 hours / < 24 hours / < 72 hours] **Key Entities Mentioned:** [Product names, order numbers, account IDs, dates — verbatim from ticket] **Suggested Tags:** [3–5 lowercase tags for search indexing] **Escalation Flag:** [Yes / No] — flag if this ticket matches escalation triggers: legal threat, media mention, [VIP_ACCOUNT_TIER], or [ESCALATION_KEYWORD_LIST] Use only the information in the ticket. Do not infer or fabricate details. If a field cannot be determined, write "Unable to determine."